Monthly Archives: September 2008

INTERESTING SENIOR EXECUTIVE SUMMARIES From the 1990′s   Michael Marshall ‘The Business Doctor’   Number 17   ‘SURVIVING IN THE NEW BUSINESS WORLD’   Studies indicate at least 70% of U.S. manufacturing industries have a serious competitive challenge due to … Continue reading →

INTERESTING SENIOR EXECUTIVE SUMMARIES From the 1990′s   Michael Marshall ‘The Business Doctor’   Number 18   ‘THRIVING IN THE FAST CHANGING BUSINESS WORLD’ Senior executives who practice routinely MBWA ‘Management By Walking Around’ both internally and out in the … Continue reading →

INTERESTING SENIOR EXECUTIVE SUMMARIES From the 1990′s   Michael Marshall ‘The Business Doctor’   Number 19   ‘THE POWER OF CUSTOMER SERVICE AND CUSTOMER SATISFACTION’   Studies show that an unhappy customer will tell 10 other people about their unhappy … Continue reading →

INTERESTING SENIOR EXECUTIVE SUMMARIES From the 1990′s   Michael Marshall ‘The Business Doctor’   Number 20   ‘MANAGING MULTIPLE PRIORITIES’   Studies indicate; 74% of charts used in management meetings reviewed only data of past performance and no information about … Continue reading →

INTERESTING SENIOR EXECUTIVE SUMMARIES From the 1990′s   Michael Marshall ‘The Business Doctor’   Number 21   ‘SELLING CHALLENGES IN THE CHANGING BUSINESS WORLD’   Sellers are not getting better at selling but buyers are getting better at buying With … Continue reading →

INTERESTING SENIOR EXECUTIVE SUMMARIES From the 1990′s   Michael Marshall ‘The Business Doctor’   Number 22   ‘VALUE ADDED SELLING AND MARKETING  IN THE 1990′s AND BEYOND’   Value-Added is a customer-focused concept based on the customer’s perception of value. … Continue reading →